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FREQUENTLY ASKED
QUESTIONS (FAQs):
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What is the minimum order amount?
The minimum order amount is indicated on each catalog page. Generally, it is 100 balls. The minimum order amount for playable
baseballs and softballs is 50 pieces. |
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How
are the balls packed? The balls are packed in bulk. Each
ball is deflated and individually poly bagged. We recommend shipping
the balls deflated in order to save money on freight. If you want
the balls to be inflated, please add $0.25 per ball for inflation. |
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What is your lead-time for production? Generally it takes
55 days to manufacture your order. You can review the our
Order Information Guidelines to
determine exact production times. |
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Where is your warehouse located? We ship from Los Angeles,
California. We use UPS ground service for shipping.
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Do
you accept returns? Since all orders are customized
according to your specifications, we only replace defective items or
products that we have damaged. We cannot accept returns for items
that you no longer need. All claims must be made within 14 days of
receive the shipment. |
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Does your pricing include the logo printing?
Yes. Our catalog pricing generally include the logo printing.
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How
are samples ordered?
Random imprinted
samples are free upon request and subject to availability. You only
need to pay for the ground freight to ship the sample(s). Samples
are shipped deflated unless you specify that you want the samples to
be inflated. We offer
FREE Virtual Samples of your ball
before ordering. |
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Will you Drop Ship? Yes. We can ship to the address you
specify. If we have to ship to multiple addresses, there is a $5.00
charge for each additional shipment. |
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What are your payment terms?
The
terms are prepaid. You can submit payment by check, PayPal, VISA,
MasterCard or American Express (AMEX). If you prefer to pay by
credit card, please complete a
Credit Card Authorization Form
and fax it to us at (702) 258-4346. All credit card payments require
this form. Your information is kept private and secure. We do
not share your information with any company or person. |
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Do
you accept orders from outside the United States? Yes. We
service the needs of customers worldwide. Please email us your
shipping address for a freight quote. You are responsible for all
duty and import fees. We can ship using your UPS number or FedEx
number. We do not ship using our UPS number. Please contact UPS or
your freight carrier to determine the amount of fees charged by your
country.
We provide
Weights and Dimensions for
international shipments. |
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Can
the color of the ball be specified?
Yes, you can specify the PMS color of your ball. Also, we can
print you logo multiple times onto the ball. There is no charge
for PMS color matching. Please explain what you want so we can provide
a complete quote for your project. |
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Do
you accept telephone orders? All orders should be
submitted by fax, mail or e-mail copy. |
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What forms of artwork do you accept? Please refer to our
Artwork Requirements page. We
accept AI, EPS and PDF formats. All artwork should be
high-resolution and at least 300 dpi. When sending a one-color logo,
please send black colored artwork. We will print the color you
specify. |
